Frequently Asked Questions



1. How do I contact you regarding my order?

Whatever happens to your order, you can contact us freely via Emails sent to service@akiconshop.com. It will be highly appreciated if you can provide us with any order information, so we to check the order details, such as the order number, receiver's name, and tracking number.


2. When will my order be shipped out?


3. What shipping methods do you offer?


4. What is the estimated delivery time?


5. How do I cancel my order?
Please send the cancellation request to service@akiconshop.com on the same day you place the order. We will cancel it for you freely. If we have shipped out the order, you must pay the recall cost to stop the delivery if you still want to cancel the order.


6. What if I don't receive my order?


7. What if I received a damaged order?
Please send the photos of the damaged item to service@akiconshop.com with any valid order information. Our customer service will respond to you within 24 hours and help you solve problems.

8. When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the goods are back in our ware-house, please send a request for a refund to service@akiconshop.com, and we will issue you the refund in two business days.


9. What is the warranty on my item?


10. How do I return the item?


11. Is that possible for me to order replacement parts from you?


12. What if I can’t pay by credit card?


13. Will an invoice be included in my package?



 
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